A Safe San Lameer

Our measurements for your safety

Resort hotel and spa

Your Safety Matters

The safety of our guests and team members is our top priority, therefore we have analysed each element of your stay with us in order to best assess how we can keep you and your family safe, whilst still enjoying your stay.

Please see below a list of measures which we have implemented, kindly note these guidelines and regulations will be under constant review and will updated regularly in line with the latest government advice.

For more information, please visit: SA Covid-19 Resource Portal. 

Our Team

  • All our team members have completed training on the hotels COVID-19 protocol and how to prevent the spread of Covid-19 within the hotel setting.
  • All our team members will be temperature checked upon arrival at the hotel and screened for any COVID-19 symptoms.
  • Team members will be provided with PPE relevant to their area of work and given full training on how to use it correctly.
  • Hand sanitising stations have been added throughout all public and back of house areas.
  • Clear guidelines will be displayed in all back of house areas for team members information and awareness.

FAQs

Should you develop any symptoms of Covid-19 during your stay, we request that you notify the Hotel Manager immediately.

 

The NICD Hotline is available to all staff and guests. In the event that anyone feels ill, the South African Department of Health advises first phoning the National Institute of Communicable Diseases (NICD) helpline rather than going straight to a medical facility.

 

The NICD hotline number is 080 002 9999.

Although we are currently taking bookings (subject to updated government regulations), during these uncertain times we understand that flexibility is important; all new reservations can now be amended or cancelled up to 48 hours prior to arrival.

For bookings made directly with us-
If you were due to be staying with us during the period of the imposed lock down stages and your booking does not fall under corporate travel accommodation, our team will be in contact with you to arrange an alternative stay date of your choice, subject to availability within a 12 month period of the hotel reopening.

To discuss this further please send an email to gm@sanlameerhotel.com  to get in touch with our General Manager, James McNicoll.

For bookings made through a third-party-
If you were due to be staying with us during the period of the imposed lock down stages and your booking does not fall under corporate travel accommodation, we kindly ask you to please contact the provider you booked through, and amend or cancel your reservation directly with them.

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Aircon in Rooms

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Satellite TV Selection

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Wi-Fi

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Conference Facilities

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Gym
Facilities

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Swimming Pool

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Non Smoking Rooms

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Camelot
Spa

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18HR Room Service

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The Lagoon Restaurant