What happens if I develop symptoms of Covid-19 whilst staying with you?
Should you develop any symptoms of Covid-19 during your stay, we request that you notify the Hotel Manager immediately.
The NICD Hotline is available to all staff and guests. In the event that anyone feels ill, the South African Department of Health advises first phoning the National Institute of Communicable Diseases (NICD) helpline rather than going straight to a medical facility.
The NICD hotline number is 080 002 9999.
What if I have a new booking?
Although we are currently taking bookings (subject to updated government regulations), during these uncertain times we understand that flexibility is important; all new reservations can now be amended or cancelled up to 48 hours prior to arrival.
What if I have an existing booking?
For bookings made directly with us-
If you were due to be staying with us during the period of the imposed lock down stages and your booking does not fall under corporate travel accommodation, our team will be in contact with you to arrange an alternative stay date of your choice, subject to availability within a 12 month period of the hotel reopening.
To discuss this further please send an email to email@example.com to get in touch with our General Manager, James McNicoll.
For bookings made through a third-party-
If you were due to be staying with us during the period of the imposed lock down stages and your booking does not fall under corporate travel accommodation, we kindly ask you to please contact the provider you booked through, and amend or cancel your reservation directly with them.